Educational Institutions can have a competitive advantage if they define and assure the quality of their services provided. To achieve this, an institution needs to become familiar with the philosophy of Quality Assurance Management and moreover develop and implement a Quality Management System. This module offers an overview of various aspects which are directly related to the successful design and implementation of an institution’s quality assurance system.  Standards and Guidelines are an integral part of quality assurance systems as they define the parameters that need to be considered and monitored in an institution’s process in order to achieve quality. Quality Assurance Agencies need to be accredited in order to certify the implementation of specific standards related to an institution’s activities.  External or internal evaluations are an important tool to verify that an institution’s activities are according to the standards set within their quality assurance systems and provide information in order to take relevant preventive and corrective actions and thus succeed in continuous improvement. Finally a number of certifications contributing to quality assurance management can be achieved.

This module consists of the following sections:

  • Standards and Guidelines (Units 2-4); this section describes the history and philosophy of European Standards and Guidelines
  • Quality Assurance Agencies (Units 5-7); this section examines International and National Certification Agencies, their scope of function and the procedure required for accreditation
  • Evaluations (Units 8-9);  this section is concerned with external and internal university and program evaluations
  • Certifications (Unit 10-11); this section considers certifications which contribute to quality assurance management.


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