Organizations in the private and public sectors are under increasing pressure to improve their performance in terms of efficiency, quality and service and become more competitive. Management in the modern world is also becoming increasingly complex. Problems are becoming more difficult to solve and the timescales available to solve them are becoming shorter. Whether in the products or services sector, the above aspects are central to the success of the organization in the modern environment. All activities that relate to the delivery of these goods or services can be treated as operations and to this end, Operations Management deals with how organizations can model, design, organize, and monitor their activities in order to deliver them in the most efficient and effective way.


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