This module presents ways to assure the quality of the products and/or services provided. More specifically it deals with tools necessary to succeed continuous improvement through the design, development, implementation and monitoring of a quality system. Amongst others it deals with areas such as: a) developing & implementing External & Internal Audits, b) designing a document management system, c) applying monitoring and measurement, d) identifying non-conformities and taking preventive and corrective actions e) defining scope and policy and learning how to develop and flowchart procedures. All the above are presented through case study applications.

This module consists of the following:

  • Defining and communicating quality assurance scope
  • Planning and defining objectives
  • Becoming familiar with the terms:  training, communication and documentation

Monitoring evaluation concerning internal audit processes


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