This module presents ways to assure the quality of the services provided by educational institutions. More specifically it deals with tools necessary to succeed continuous improvement through the design, development, implementation and monitoring of a quality system. Amongst others it deals with areas such as: a) developing and implementing external and internal audits, b) designing a document management system, c) applying monitoring and measurement, d) identifying non-conformities and taking preventive and corrective actions e) defining scope and policy and learning how to develop and flowchart procedures. All the above are presented through case study applications.

This module consists of the following:

  • Define aspects for the development of a Quality Assurance System
  • Consider University and Program Evaluations
  • Describe the procedures required for the implementation of External and Internal Evaluations
  • Implementing requirements for Certifications


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